Last updated: November 2nd, 2025
Terms and conditions of the agreement between “Let Me Out sp. z o.o.” (the “Company”, „Let Me Out”, “we”, “us”, “our”) registered as NIP 899-274-73-14, REGON 022263171, located in Wrocław: Let Me Out sp. z o.o., ul. Ryszarda Wagnera 12, lok. 1 52-129 Wrocław and the person using our services (the “Player”).
1. GENERAL TERMS
1.1 These Terms and Conditions define the rules for Players who wish to place a reservation on hereby Website.
1.2 The Player is obligated to read the contents of the Terms prior to placing a reservation for an escape room and to notify other Players in their team (other participants of the game) about them.
1.3 The Player is obligated to use the Website and place reservations in accordance to hereby Terms and applicable law.
2. RESERVATION
2.1 A reservation can be placed using the Websites in the letmeout.pl domain and subdomains.
2.2 A reservation can be placed in the “BOOKING” tab, which is a subpage of the Website. Placing a reservation can be done by following these steps in the consequent subpages of the Website:
A. selecting the location at which the reservation is to be placed
B. selecting the room for which the reservation is to be placed
C. selecting the date and time for the reservation
D. providing required personal information about the Players (first name, last name, e-mail address, phone number)
E. selecting the payment method
F. accepting the Terms and Conditions
G. confirming the reservation by clicking „Continue”
2 .3 After placing the reservation, the Player will receive a confirmation to their e-mail address provided in the reservation form.
The confirmation will be sent within 5 minutes after receiving the reservation. The confirmation contains:
A. the location
B. the name of the room
C. the date of the reservation
D. the hour of the reservation
E. the confirmation link for the reservation
A reservation that is not confirmed by clicking on the link within 15 minutes of receiving the confirmation e-mail is automatically removed.
2.4 The reservation placed by the Player can be cancelled via a phone call, e-mail message or in person. Money for the reservation will only be refunded if it is cancelled no less than 24 hours prior to the game. Otherwise, the Players are to pay for their game even if they are unable to participate in it.
3. PAYMENT
3.1 Paying for the reservation is possible in person at the location of the reservation or online, via the Website with the help of the Stripe payment system.
3.2 If the Player wants to use a voucher or another coupon, which entitles them to a free game (e.g. a MyBenefit coupon), they should select the “VOUCHER” payment option while placing the reservation online and input the coupon code in the “NOTES” field of the reservation form.
3.3 Pricing shown on the Website uses gross prices, including the VAT (value-added tax) calculated in accordance to the law.
4. VOUCHERS
4.1. Let Me Out gift vouchers allow the use of the service in any format, during any session, and on any day, provided a reservation is made in advance via the website.
4.2. A Let Me Out gift voucher can be purchased in person during the venue’s opening hours or online by contacting [email protected].
4.3. To use a voucher as a payment method for the service, the “Voucher” payment option must be selected during the reservation process.
4.4. To redeem a Let Me Out gift voucher for a service booked via the website, the printed paper version of the voucher must be handed to staff on the day of the reservation before the game, or the electronic version must be shown.
4.5. Failure to present either the printed or electronic version of the voucher may result in the organizer refusing to provide the service.
4.6. The voucher is valid for 3 months from the date of purchase and cannot be extended.
4.7. Participants have the right to file a complaint regarding the purchase or redemption of the voucher.
4.8. Complaints may be submitted via email to [email protected] within 14 days from the date of service or the occurrence of the issue.
4.9. A complaint should include the complainant’s details (name, surname, email address or phone number), the date of service, and a brief description of the situation.
4.10. The organizer will review the complaint within 14 days of receipt and inform the participant of the outcome via email.
4.11. If the complaint is accepted, the organizer may offer a repeat of the service, a partial or full refund, or another substitute benefit.
4.12. The organizer is not responsible for unused vouchers due to reasons attributable to the participant (e.g., failure to attend).
5. GENERAL GAME RULES
5.1 The minimum age for the Players is 12.
5.2 Using „Let Me Out” services under the influence of alcohol and/or narcotic substances is strictly forbidden.
5.3 To use „Let Me Out” services, the team is to appear at the location 15 minutes prior to the hour of the reservation. Players who arrive late will not be able to participate in the game.
5.4 One game lasts 60 minutes. There is no possibility of extending this time.
5.5 The Player who placed the reservation is obligated to inform other Players in their team about the rules.
5.6 Playing the game is not advised if any of the Players suffer from claustrophobia (fear of confined spaces), epilepsy, seizures, or are currently undergoing treatment for mental illness.
5.7 The Players are responsible for the equipment inside the rooms for the duration of the game.
5.8 Rules of the game can be subject to change without prior notice.
6. PERSONAL DATA
6.1 Personal data provided by the Player is gathered and processed by “Let Me Out” in accordance to the law.
6.2 The Player has the right to withdraw their consent for data processing at any time, effective in the future, by sending their withdrawal to the e-mail address: [email protected], or via a letter to: Let Me Out sp. z o.o., ul. Ryszarda Wagnera 12, lok. 1 52-129 Wrocław.
6.3 The Player gives consent for their personal data to be processed in accordance to the law during the reservation process. Personal data is processed in order to provide the expected service and to allow the Player to contact Let Me Out staff.
7. RESERVATION WITH THE USE OF LOCKME.PL
7.1. Placing a reservation with the use of the LockMe service (www.lockme.pl) is regulated by the Terms and Conditions of LockMe.
7.2. Receiving a refund for a cancelled game, reserved through the use of LockMe, is possible only if the game is cancelled no later than 48 hours prior to the date and time of the game.
8. COMPLAINTS
8.1. Complaints regarding services provided by Let Me Out Sp. z o.o. may be submitted electronically via email to: [email protected].
8.2. To ensure efficient processing, a complaint submission should include at least the following:
a) the full name of the person submitting the complaint,
b) a contact email address,
c) a description of the subject of the complaint,
d) justification for the complaint, including relevant circumstances and the date of the incident.
8.3. Let Me Out Sp. z o.o. commits to responding to the complaint promptly, but no later than 14 calendar days from the date of receipt.
8.4. Information regarding the decision on the complaint will be sent to the Participant via the email address provided.